Remote Support & Services
Experienced remote support for the communication, administrative, operational, and clinical-adjacent work that can appropriately be handled away from the Facility.
TVS connects Facilities with qualified independent Contractors based on the work needed, the Contractor’s qualifications and availability, location, applicable requirements, and the agreed Assignment scope.
Remote support does not replace licensed veterinary professionals or hands-on patient care.
Prelaunch information: The services below describe TVS’s planned remote-support model. Relaunch remains pending legal counsel and other applicable professional reviews. Eligible facilities and prospective contractors may submit information for future consideration; paid partnerships and assignments have not been activated.
Coral
Client Communication & Front-Office Support
Coral focuses on the client-facing and front-office work that keeps a Facility moving.
Appointment Scheduler
Receptionist
Client Service Representative
Client Service Specialist
Front Office Auditor
Examples may include appointment scheduling and confirmation, approved phone and message workflows, routine client follow-up, front-office documentation, and approved workflow or quality auditing.
Turquoise
Medical-Support & Back-Office Support
Turquoise supports clinical-adjacent and back-office workflows that can appropriately be performed remotely by a qualified Contractor.
Medical Pharmacy Coordinator
Doctor’s Assistant
Veterinary Assistant
Credentialed Veterinary Technician
Back Office Auditor
Examples may include approved pharmacy and refill-request coordination, doctor-support workflows, message routing, records and documentation, back-office follow-up, and approved workflow auditing.
TVS Contractors do not independently diagnose, prescribe, establish treatment plans, make final medical decisions reserved for licensed Facility personnel, or perform work outside their credentials, legal authority, Facility rules, or approved Assignment scope.
Green
Administrative Support
Green focuses on the administrative and operational work that supports a Facility’s day-to-day operations.
Inventory Purchasing Associate
Billing Specialist
Staffing Coordinator
Administrative Assistant
Operations Assistant
Examples may include inventory and purchasing coordination, billing and documentation support, staffing coordination, administrative follow-up, and operational support.
Purple
Specialty Support
Purple describes TVS’s planned standardized specialty-support services.
Spanish Language Support Professional
French Language Support Professional
Payroll Timekeeping Coordinator
Social Media Support Professional
Examples may include formally assigned Spanish or French language-support workflows, payroll and timekeeping coordination, and approved social-media support within the Assignment scope.
Requests outside TVS’s current standardized service menu are reviewed separately and are not automatically available.
Planned Assignment Review
Before any future Assignment can begin, it will require individual review and the applicable approvals. TVS considers what the Facility needs, the proposed scope, Contractor qualifications and interest, availability, location and applicable requirements, technology/readiness needs, and current operational capacity.
An inquiry does not guarantee acceptance, matching, pricing, timing, coverage, or Contractor availability.
What TVS Does Not Provide
Remote support does not replace on-site clinical care or the authority of appropriately licensed Facility personnel.
No independent diagnosis, prescribing, prescription approval, or treatment-plan decisions.
No establishment of a veterinarian-client-patient relationship through TVS’s remote-support model.
No hands-on patient care or work requiring physical presence.
No work outside a Contractor’s credentials, legal authority, Facility rules, or approved Assignment scope.
Responsibilities requiring physical presence remain with the Facility or another appropriate on-site provider.